Frequently Asked Questions

What are the shipping options?

We ship worldwide through USPS. Shipping costs are as dsecribed below: - Within the U.S:
5$ for the first print, 2$ for an additional one. - International:
30$ for the first print, 5$ for an additional one. You will receive an e-mail once your order was shipped :) Expected delivery date: 7 business days from the day of shipment. Please note that unexpected delays may occur due to Covid-19.



What do I do if I received a defective order?

We take great care in the packaging of our products, but if you do receive a defective product we would require you to mail back the product, and after assessing the return product we will contact you.



How do I contact your company if my question isn’t answered here?

The most easiest and effecient way to contact is is through email (kozo.prints@gmail.com), where we aim to reply back within 48 hours.



Can I return my order?

We currently do not accept returns. If for some reason you are not satisfied with your purchase, please contact us and describe in detail the reasons. We will return to you within two business days and see whart we can do :)



What are the acceptable methods of payment?

We currently accept all Credit/ Debit cards and PayPal



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